Frequently Asked Questions
Speak with a friendly Freeze Pipe staff member by calling 321-804-8268 or emailing help@thefreezepipe.com.
Or book a free concierge appt by clicking here.
Who Is Freeze Pipe?
We're an American owned glass brand obsessed with really, really chilly smoke. We've been around over 7 years and have become the leading brand for glycerin-based pieces. In fact, glycerin pieces is all we do. To us there's not a smoother way to enjoy cannabis than with an icy glycerin chamber and we're passionate about helping medical patients, veterans and everyone in between improve how they smoke.
With backgrounds in glassblowing and engineering our innovative tech has helped us serve over 100,000 happy customers and brought partnerships with folks like Bill Burr, Dope as Yola, Shane Gillis, Bert Kreischer, Whitney Cummings and Jorge Masvidal just to name a few!
Ready To See The Goods?
What Kind Of Glass Do You Use?
We exclusively use high-quality borosilicate glass for its unmatched thickness and durability.
This isn't just any glass; it's a type specifically chosen for its toughness and ability to withstand extreme temperatures, making it the ideal and most popular material for high-end glass pipes and bongs.
What Is Glycerin And How Long Do I Freeze It For?
Glycerin is a non-toxic, organic gel commonly found in food and sweeteners.
It freezes quicker and stays frozen longer than water does, making it the premier choice for smoke cooling. It's 90% colder than using ice cubes, and unlike melting ice-cubes there's no mess or hassle.
Freeze our glycerin chambers for 1-hour, for hours of chill-time. Don't worry, they can be left in the freezer for longer; Days, weeks, doesn't matter,
How Do You Ship Your Packages?
We offer free US shipping and free shipping protection on every order!
All packages go through three quality assurance checkpoints before being shipped to you by our dedicated team in Orlando, FL.
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Free US shipping on all orders
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Free and included shipping insurance will replace any unit that is damaged, lost or stolen in transit
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Arrives in discreet, plain brown packaging
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Faster shipping options available
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International shipping available, we ship worldwide
Do You Offer Replacement Parts/Upgrades?
Looking for replacement parts or interested in upgrades? You're in the right place:
We offer replacement parts for every single piece. From replacement coils and bases to clips and bowls; we have it all available on our accessories page linked here.
Recommended For Dry Herb:
Recommended For Dabs:
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All content at Freeze Pipe is for educational, tobacco, herbs and entertainment purposes ONLY. This website is for mature audiences only. We strongly encourage those users under 21 years of age to EXIT this site immediately. We do not condone the use of illegal substances.
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Freeze Pipe makes no representations or endorsement about the
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