Frequently Asked Questions

Everything you need to know about Freeze Pipe glycerin bongs, coils, cleaning, cooling, shipping, and more. Can’t find what you’re looking for? Contact a friendly Freeze Pipe staff member.

Start Here: Finding Your Perfect Piece

Most people don’t realize how much their piece affects the experience. Start with what matters to you most.

• First Piece Picks — Smooth, simple pieces everyone can enjoy.
• Cough Killers — Max cooling for the smoothest sessions.
• Bong Bundles — Outrageous setups including accessories and savings.

Which Coil Is Right for You?

Each Freeze Pipe coil offers a different balance of cooling, airflow, and cleaning — all designed to stay smooth and easy to use.

Spiral Coil — Classic Design

For smokers who prefer a classic, straightforward design. A continuous spiral path delivers extended cooling with light maintenance recommended. Cooling: Strong. Airflow: Good.

Revolver Coil — Upgraded Everyday (Most Popular)

An upgraded design built for everyday ease. Multiple straight tubes increase airflow and make cleaning easier. Cooling: Stronger. Airflow: Best.

DNA Coil — Maximum Performance

Enjoy our coldest, smoothest experience. A dual-helix design maximizes cooling distance for ultra-smooth pulls. Easy to clean, light maintenance recommended. Cooling: Coldest. Airflow: Better.

Still Have Questions?

Here are the most common things people ask before choosing a piece.

Does this actually make a difference?

Yes — by cooling the smoke before it reaches you, each piece helps reduce harshness and makes pulls noticeably smoother.

Is it hard to clean?

No — every piece is designed to be easy to clean. The modular parts come apart so you can reach everything, and the non-porous glass helps prevent buildup.

Is it better than ice?

Unlike ice, glycerin doesn’t melt, so it won’t restrict airflow. It also delivers stronger cooling and stays cold longer from start to finish.

Will it clog?

Our coil designs are engineered to keep airflow open and reduce buildup over time, helping prevent clogging and maintain a consistent experience.

How long does it stay cold?

Just one hour in the freezer keeps it cold for an entire session.

What Is Glycerin?

Glycerin is a non-toxic fatty gel that’s commonly found in food and sweeteners. It freezes quickly and stays icy far longer than water. Plus it won’t melt into your piece, meaning zero mess and maximum chill. The chamber holds the glycerin, while the coil is the tube that transports smoke.

1. Freeze the chamber for 1 hour and enjoy an hour of chilly puffs.
2. Smoke passes through the icy chamber, becoming instantly chilled so each puff arrives ice-cold and cough-free.
3. Exhale and relax with an experience up to 75% smoother than ice cubes.

Not all coils are created equally. Our coils use an extra-wide diameter and the best material so they’ll never clog or impede airflow. Rest assured they’re low maintenance and easy to clean.

Who Is Freeze Pipe?

We’re an American-owned glass brand dedicated to ultra-chilly smoke. For the last 8 years we’ve been the leading name in glycerin-based pieces. Our innovative tech, built from our glassblowing and engineering background, has been enjoyed by over 200,000 happy customers — including fans like Bill Burr, Joey Diaz, Dope as Yola, and Bert Kreischer. We’re here to help everyone, from medical patients to veterans, enjoy cannabis without the burn, cough, or stress.

What Kind of Glass Do You Use?

We only use high-quality borosilicate glass for its unmatched thickness and durability. This premium glass is designed to handle extreme temperature changes, meaning it won’t crack under the heat of smoke or the chill of our signature glycerin coils. With borosilicate glass, you’re investing in a piece that provides optimum flavor and is built for years to come.

Shipping Is Free, Protected, Fast & Discreet

We offer free US shipping and free shipping protection on every order. All packages go through three quality assurance checkpoints before being shipped to you by our dedicated team in Orlando, FL.

• Free US shipping on all orders
• Free, included shipping insurance replaces any unit damaged, lost, or stolen in transit
• Arrives in discreet, plain brown packaging
• Faster shipping options available

Smoothness for Every Vibe

Explore over 50 unique products and accessories to upgrade your sesh. Every product is designed and built by Freeze Pipe for a chilliness, smoothness, and aesthetic you won’t find anywhere else. Browse All or take our Product Quiz to find your perfect piece.